For the competency on communication skills, you maybe asked to observe a video and comment on the communication skills of the health care provider or demonstrate your communication skills in a given scenario. A checklist is usually used by the examiner for the purpose of grading. The scientific content of your communication also maybe assessed simultaneously while assessing the communication skills. Below is a simple checklist to observe and comment on the communications skills of the health care professionals.
Patient greeted or presence acknowledged
Body language showed interest and concern
Appropriate eye contact
Appropriate position between health care professional(HCP) and the patient
Posture of the HCP
Use of 'Touch' as means of communication
Listening Skills of HCP
Tone of speech
Rate of speech
Volume of speech
Patient allowed to speak without interruption
Open and closed ended questions asked to elicit information
Paraphrasing done
Responded empathetically
Content appropriate (while giving information)
Simple understandable local language (no medical jargon)
Responded to patient’s queries
Impression about overall communication
Suggestions for improving communication